Refund policy
Return & Refund Policy — Veloria Finds Ltd
Last Updated: February 20, 2026
At Veloria Finds Ltd, your satisfaction is our priority. If your purchase does not meet your expectations, we offer a simple return and refund process outlined below.
30-Day Returns (All Products)
You may return your item within 30 days from the delivery date for a return and refund request.
Adjustment period: We recommend trying your item for at least 14 days (where applicable) to allow time to adjust and evaluate properly.
Eligibility
To qualify for a 30-day return:
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The item must have been purchased from Veloria Finds Ltd
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The return request must be submitted within 30 days of delivery
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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The item must not have intentional damage, misuse, or heavy staining/soiling
Hygiene note: Returns may be refused if the product is returned with strong odors, bodily fluid stains, mold/mildew, or damage beyond normal home use.
Return Shipping
For standard returns (change of mind/comfort/fit), return shipping costs are the customer’s responsibility.
If your item arrives defective, damaged, or incorrect, please contact us and we will help resolve it (see section below).
Defective / Damaged / Incorrect / Missing Items
If your order arrives defective, damaged, incorrect, or missing, please contact us within 14 days of delivery with your order number and photos (if applicable). We will offer a replacement, refund, or other appropriate solution.
How to Start a Return
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Email our support team to request return instructions
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Include your order number (and reason for return)
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We will provide the return address and next steps
Important: Items sent back without prior approval may not be accepted.
Refund Timing
Once your return is received and inspected, approved refunds are issued to the original payment method.
Please allow 10–12 business days for your financial institution to complete the refund after it has been processed.
Non-Refundable Situations
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Orders that do not arrive due to an incorrect shipping address provided by the customer
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Items returned outside the return period
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Items returned with intentional damage, misuse, or in unsanitary condition
Contact Information
Veloria Finds Ltd
Email: support@veloriafinds.com
Support hours: Monday – Sunday: 10:00am – 7:30pm CET